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Privacy policy

Last updated: 7 May 2026

This Privacy Policy explains how Camtraptions Ltd (“Camtraptions”, “we”, “us” or “our”) collects, uses and protects personal data when you visit our websites, contact us, subscribe to our communications, create an account, or place an order with us.

This policy applies to:

  • www.camtraptions.com

  • store.camtraptions.com

  • any related Camtraptions pages, forms, customer accounts, order processes and communications that link to this policy.

1. Who we are

Camtraptions Ltd is the controller of the personal data described in this policy. This means we decide why and how your personal data is used.

You can contact us about privacy matters at:

Email: hello@camtraptions.com
Address: Camtraptions House, Willersey Industrial Estate, Willersey, WR12 7QF, United Kingdom

If you have a question about how we handle your personal data, or you would like to exercise your data protection rights, please contact us using the details above.

2. Personal data we collect

The personal data we collect depends on how you interact with us.

Information you provide to us

We may collect personal data that you provide directly, including:

  • your name;

  • email address;

  • phone number;

  • billing and shipping address;

  • company name, where relevant;

  • order details and purchase history;

  • account login details, if you create a customer account;

  • messages you send to us through contact forms, email, support requests or social media;

  • warranty, return and refund information;

  • newsletter sign-up preferences;

  • reviews, comments or feedback you choose to provide.

Payment information

Payments are processed by our payment providers. We do not intentionally collect or store your full payment card details on our own systems. We may receive payment-related information such as payment status, transaction references, billing details, fraud checks, and limited card information such as card type or the last four digits, where this is made available by the payment provider.

Information collected automatically

When you visit our websites, some information may be collected automatically, including:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • pages viewed;

  • referring website or search term;

  • approximate location inferred from your IP address;

  • date and time of visits;

  • items added to your basket;

  • cookies and similar tracking information.

This information is used to operate the website, keep the store secure, remember basket contents, understand website performance, improve our services, and, where permitted, measure marketing and website activity.

3. How we collect personal data

We collect personal data when you:

  • visit or browse our websites;

  • add items to your basket;

  • create or log in to a customer account;

  • place an order;

  • use Shop Pay, PayPal, Apple Pay, Google Pay or another payment option;

  • contact us by email, contact form, telephone, social media or post;

  • subscribe to our newsletter or other marketing communications;

  • request support, returns, refunds, warranty assistance or product advice;

  • leave a review, comment or other feedback;

  • interact with our online advertising, analytics tools or social media pages.

We may also receive personal data from third parties involved in providing services to us, such as payment providers, delivery companies, fraud prevention tools, analytics providers, email marketing providers, or Shopify and related Shopify services.

4. How we use personal data and our lawful bases

We only use personal data where we have a lawful basis to do so. The table below explains the main ways we use personal data and the lawful bases we rely on.

Purpose Personal data used Lawful basis
To operate our websites and online store Technical data, cookies, account data, basket data Legitimate interests; contract where necessary to provide store functions you request
To process and fulfil orders Name, contact details, billing and shipping address, order details, payment status Contract
To take payment and prevent fraud Payment status, billing details, transaction references, fraud indicators Contract; legitimate interests; legal obligation where applicable
To arrange shipping, delivery, customs clearance and returns Name, address, contact details, order details, customs information where relevant Contract; legal obligation; legitimate interests
To provide customer service and product support Contact details, order history, messages, product details, warranty information Contract; legitimate interests
To handle refunds, returns, repairs and warranty claims Order details, payment status, contact details, product issue information Contract; legal obligation; legitimate interests
To keep accounting, tax and business records Order records, invoices, payment records, customer correspondence Legal obligation; legitimate interests
To send service messages about your order or account Contact details, order details, account information Contract; legitimate interests
To send newsletters and marketing communications Name, email address, marketing preferences, purchase history where relevant Consent; or legitimate interests where the soft opt-in applies and the law allows it
To improve our products, website and customer experience Order trends, website analytics, feedback, support enquiries Legitimate interests; consent where required for non-essential cookies or similar technologies
To protect our business, systems and customers Technical data, order data, fraud indicators, communications Legitimate interests; legal obligation
To comply with law or respond to lawful requests Relevant account, order, contact, payment and communication records Legal obligation; legitimate interests

Where we rely on legitimate interests, we do so only where we consider that our interests are not overridden by your rights and freedoms. Our legitimate interests include running and improving our business, providing customer support, maintaining website security, preventing fraud, understanding customer needs, and communicating with business contacts and customers in appropriate ways.

Where we rely on consent, you can withdraw your consent at any time. For example, you can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us.

5. Marketing communications

We may send you marketing emails if you have signed up to receive them.

We may also send marketing emails about similar Camtraptions products or services if you have previously bought from us or discussed buying from us, provided you were given a clear opportunity to opt out and have not opted out. This is sometimes known as the “soft opt-in”.

You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us at hello@camtraptions.com.

Even if you opt out of marketing, we may still send you service messages, such as order confirmations, shipping updates, warranty communications, safety notices or responses to enquiries.

6. Cookies and similar technologies

Our websites use cookies and similar technologies. Some are necessary for the website and store to work properly, for example to remember items in your basket, allow checkout, maintain security, or keep you logged in.

We may also use non-essential cookies or similar technologies for analytics, performance measurement, advertising, embedded content, social media features, or understanding how visitors use our websites. Where required by law, we will ask for your consent before setting non-essential cookies or similar technologies.

You can usually manage cookies through your browser settings. You may also be shown cookie controls on our websites, depending on your location and the services in use. Blocking some cookies may affect how the website or checkout functions.

Cookies and similar technologies may be set by us, by Shopify, by analytics providers, by payment providers, by advertising partners, or by embedded third-party services.

7. Who we share personal data with

We share personal data only where necessary for the purposes described in this policy. This may include sharing personal data with:

  • Shopify, which provides our e-commerce platform and related store services;

  • payment providers and accelerated checkout providers, such as Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, Stripe or other payment services made available at checkout;

  • banks, card networks and fraud prevention providers;

  • delivery companies, postal services, fulfilment providers, customs brokers and import/export service providers;

  • email, newsletter and customer communication providers;

  • website hosting, security, analytics and technical service providers;

  • professional advisers, including accountants, lawyers, insurers and auditors;

  • regulators, tax authorities, law enforcement bodies, courts or other public authorities, where required or permitted by law;

  • a buyer, investor or successor organisation if our business, assets or shares are sold, transferred, restructured or merged.

We do not sell your personal data.

Some third-party services have their own privacy policies and may act as independent controllers for some uses of your personal data. This may apply, for example, to payment providers, Shop Pay, PayPal, Apple Pay, Google Pay, social media platforms, or other third-party services you choose to use.

8. International transfers

Some of our service providers may process personal data outside the United Kingdom. For example, Shopify, payment providers, analytics providers, email service providers or other technology providers may process data in countries outside the UK.

Where personal data is transferred internationally, we take steps designed to ensure that appropriate protections are in place. These may include relying on adequacy regulations, approved contractual safeguards, international data transfer agreements, standard contractual clauses, or other lawful transfer mechanisms where required.

9. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this policy.

In general:

  • order, invoice, tax and accounting records are usually kept for at least six years from the end of the financial year to which they relate, and longer where required by law or where a dispute, investigation or legal claim is ongoing;

  • customer service, return, refund and warranty records are kept for as long as needed to provide support, handle issues, and maintain appropriate business records;

  • customer account information is kept while the account remains active, unless you ask us to delete it and we no longer need it for legal, contractual or legitimate business reasons;

  • marketing records are kept until you unsubscribe or ask us to stop contacting you, after which we may keep a limited suppression record to make sure we do not contact you again;

  • website analytics and cookie data are kept for periods determined by the relevant tools and settings in use;

  • legal, dispute, fraud prevention and security records may be kept for longer where necessary to protect our rights, comply with law, or establish, exercise or defend legal claims.

10. Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction.

No method of transmission over the internet or method of electronic storage is completely secure. For that reason, we cannot guarantee absolute security, but we use appropriate safeguards and work with reputable service providers to protect personal data.

11. Your data protection rights

Depending on the circumstances, you may have the following rights under data protection law:

  • the right to be informed about how your personal data is used;

  • the right to access a copy of your personal data;

  • the right to have inaccurate or incomplete personal data corrected;

  • the right to request deletion of your personal data;

  • the right to restrict how we use your personal data;

  • the right to object to certain uses of your personal data, including direct marketing;

  • the right to data portability in certain circumstances;

  • the right to withdraw consent where we rely on consent;

  • rights relating to automated decision-making, where applicable.

These rights are not absolute and may be subject to legal limits. For example, we may need to keep certain order and accounting records to comply with legal obligations, even if you ask us to delete your data.

To exercise your rights, please contact us at hello@camtraptions.com.

12. Complaints

We would appreciate the opportunity to resolve any privacy concern directly, so please contact us first if you have a question or complaint.

You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection matters.

ICO website: www.ico.org.uk

13. Children

Our products and websites are not directed at children. We do not knowingly collect personal data from children for marketing purposes. If you believe that a child has provided us with personal data without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

14. Third-party links and websites

Our websites may contain links to third-party websites, platforms, videos, social media pages, payment services, distributors or other external services. We are not responsible for the privacy practices of those third parties. You should read their privacy policies before providing personal data to them.

15. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Where changes are significant, we may take additional steps to bring them to your attention, such as displaying a notice on our website or contacting you directly where appropriate.

16. Related policies

This Privacy Policy should be read together with our other customer policies, including our Terms and Conditions of Sale, Terms of Service, Ordering & Shipping information, and Warranty, Returns & Refunds policy.