Warranty, Returns & Refund Policy
We hope you are pleased with your product when it arrives, however if you change your mind and do not want to keep your product, or you ordered the wrong item and would like to exchange it, you can return it within 30 days of receiving the item. In this circumstance you will need to cover the cost of shipping the product back to us and for the shipping of the exchanged product if applicable. We would recommend using a trackable service if shipping products back to Camtraptions. In order to return the product, it must be unused and in the same condition that you received it. It must also be in the original packaging.
Once we receive the returned product and are satisfied with the quality of it, we will then issue the refund using your original payment method or organise the exchange. Your refund or exchange will be processed within 14 days of Camtraptions receiving the returned product.
If we sent you the wrong item, we will ask you to return the incorrect item back to us, and we will send you the correct one. We will cover the shipping costs for the return of the product and sending the correct product back to you.
Unfortunately, if 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
Please contact us at info at camtraptions.com to arrange your return or exchange.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info at camtraptions.com.
All Camtraptions products are covered by a 12-month guarantee from the date of purchase. This warranty will cover manufacturing faults, and not consumer caused damages, such as misuse and abuse (for example when the product is deployed out in the field and a wild animal destroys it).
If your product has a fault within 12-months of receiving it, please return it to us and we will repair or replace it at no charge.
Please contact us at info at camtraptions.com if your product has a fault.
Please note this warranty, refund and return policy does not apply to BeetleCam or custom-made products. Please see the BeetleCam policy for more details.